[EDIT CODE (text part)] Account Creation: Welcome to (leave as is)
Email Summary: "Welcome to [Your Company Name]" - Account Creation: Introduces user to the platform and provides a warm welcome message.
Triggers: mutation signup
User`s steps to receive the email: User Sign up / create a new account
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Text for approval(approved):
Welcome to [Exchange Platform Name]
Dear [User],
Welcome to [Exchange Platform Name]! !
We're thrilled to have you on board.
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Once again, welcome to [Exchange Platform Name]!
[EDIT CODE (text part) ] Email Verification (leave as is)
Email Summary: "Email Verification" - Confirm your email address to activate your account and access all features.
Triggers: mutation resendEmailConfirm
User`s steps to receive the email: User clicks on the verification of his email on profile page verification section
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Text for approval(approved):
Email Verification RequiredDear [User],
To ensure the security of your account and enable access to all features on [Exchange Platform Name], we kindly ask you to verify your email address.
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Thank you for choosing [Exchange Platform Name].
[TO QAFIX] Deposit incoming operation
Email Summary: "Deposit Incoming Operation" - Notification of funds successfully deposited into your account.
Triggers:
User`s steps to receive the email:
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Text (approved):
Incoming Deposit Notification
We're excited to inform you that a deposit Deposit of [Amount] [Currency ID] has been successfully credited to your account on [Exchange Platform Name]. You can now access these funds and begin trading or investing as desired.
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Email Summary: "Identity Verification Required" - Action required to verify your identity for security purposes.
Triggers: mutation verifyEmail
User`s steps to receive the email: After successful verification of the email
Text (approved):
Identity Verification Required
To ensure the security of your account and comply with regulatory requirements, we kindly request you to complete the identity verification Identity Verification process on [Exchange Platform Name]. This process helps us confirm your identity and provides you with enhanced security measures.
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Email Summary: "Identity Verification Approved" - Your identity verification has been successfully approved. You can now access all features.
Triggers: mutation kycUpdate
User`s steps to receive the email: After successful completion of KYC
Text (approved):
Identity Verification Approved
We are pleased to inform you that your identity verification Identity Verification on [Exchange Platform Name] has been successfully approved. You can now enjoy full access to all features and services offered on our platform.
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We appreciate your trust in [Exchange Platform Name].
[TO CODE] Withdrawal limit level updated
Email Summary: "Withdrawal Limit Level Updated" - Notification that your withdrawal limit level has been updated.Text for approval
Triggers: mutation saveUserWithdrawRestriction
User`s steps to receive the email: After changing the user level either through the admin panel or after verification
Text (approved):
Withdrawal Limit Level Updated
Dear [User email],
We wanted to notify you that the 24-hour withdrawal limit level Withdrawal Limit Level for your account on [Exchange Platform Name] has been updated. You can now withdraw funds according to the new limit assigned to your account.
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Email Summary: "Withdrawal Outgoing Operation" - Notification that a withdrawal request has been successfully processed and funds have been sent from your account.
Triggers:
User`s steps to receive the email:
Text (approved):
USDT Withdrawal Successful
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Thank you for using [Exchange Platform Name].
[TO CODE] Login from the new device
Email Summary: "Login from New Device" - Alerting that your account has been accessed from a new device.
Text for approvalTriggers: mutation login
User`s steps to receive the email: After logging in from a new device
Text (approved):
New Device Login AlertDear [User email],
We noticed that your account on [Exchange Platform Name] was accessed from a new device.
IP / Location / OS
If this login was not authorized by you, please take immediate action to secure your account.
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Thank you for your attention to this matter.
[EDIT CODE (text part) ] Password Reset request [not logged-in User] (leave as is)
Email Summary: "Password Reset Request" - Confirmation of your request to reset your password and link to the 'Create new password" page.Text for approval
Triggers: mutation askChangePassword
User`s steps to receive the email: If a user clicks "forgot password" on the login page
Text (approved):
Password Reset Request
Dear [User email],
We received a request to reset the password associated with your account on [Exchange Platform Name]. If you did not initiate this request, no action is required from your end.
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Thank you for your attention to this matter.
[TO CODE] Password Reset [not logged-in User]
Email Summary: "Password Reset Successful" - Notification that your password has been successfully reset.
Triggers: mutation recoveryPassword
Text for approval:
Password Reset Successful
Dear [User email],User`s steps to receive the email: After successfully entering a new password, on the page to which the user is redirected from the link in the email to change the password
Text (approved):
Successful Password Reset
We're writing to inform you that the password associated with your account on [Exchange Platform Name] has been successfully reset. You can now log in to your account using your new password.
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Thank you for using [Exchange Platform Name].
2 FA [TO CODE] 2FA verification disabled
Email Summary: "2FA Verification Disabled" - Notification that two-factor authentication verification has been disabled for your account.
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Text for approval:
Subject:
Triggers: mutation turnOn2FA
User`s steps to receive the email: When a user clicks on the 2FA Status toggle in their profile and turns it off
Text (approved):
Two-Factor Authentication (2FA) DisabledDear [User],
We're writing to inform you that the two-factor authentication (2FA) verification method has been disabled for your account on [Exchange Platform Name].
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Thank you for your attention to this matter.
[Skip] Email address changed
Email Summary: "Email Address Changed" - Notification that the email address associated with your account has been successfully changed.
Text for approval(approved):
Subject: Email Address Changed
Dear [User],
We're writing to inform you that the email address associated with your account on [Exchange Platform Name] has been successfully changed.
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Thank you for using [Exchange Platform Name].
[Skip] Support Ticket Creation
Email Summary: "Support Ticket Creation" - Confirmation that your support ticket has been successfully created and will be addressed by our team shortly.
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Thank you for reaching out to us. We're here to help.
[TO CODE] Change Password [logged-in User]
Email Summary: "Changed Password" - Notification that your password has been successfully changed for account security.
Triggers: mutation changePassword
Text for approval:
Subject: Password Changed Successfully
Dear [User],User`s steps to receive the email: When the user clicks on "Change Password" in their profile and enters the old and new password
Text (approved):
Password Changed Successfully
We're writing to inform you that your password has been successfully changed for your account on [Exchange Platform Name].
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Thank you for using [Exchange Platform Name].
[Skip] Account banned
Email Summary: "Account Banned" - Notification that your account has been banned from accessing the platform.
Text for approval(approved):
Subject: Account BannedDear [User],
We regret to inform you that your account on [Exchange Platform Name] has been banned. This action has been taken due to a violation of our terms of service or security policies.
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Thank you for your understanding.
[Skip] Account activated after the ban
Email Summary: "Account Activated After Ban" - Notification that your account has been reactivated and you can now reaccess the platform.
Text for approval(approved):
Subject: Account ReactivatedDear [User],
We're pleased to inform you that your account on [Exchange Platform Name] has been successfully reactivated. You can now access all features and services as before.
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