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Users Directory
KYC Waiting
Countries
4.1 Users Directory (sub-section)
Admin can see a summary of Users in list view with filters as pictured and further described. This page refreshes every 60 seconds.
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Email: column with search feature built into filter for searching for user profile by email address
Sessions: column shows the number of login sessions performed by the user
Role: column with filter and definition of user role with two roles currently supported - Admin or User
(role ‘member’ in case User signed up to the system with Google Account)State: column with filter and definition of user state on the platform with 3 states currently supported- Active or Pending or Banned
Created: column with account creation timestamp and option to creation time range as a filter
User (…) Details: column to review individual user details in expanded view
Reload (button): reload page
4.1.1 User (…) Details
User (…) Details section has 5 tabs with User information the Admin can see and interact with: Main Info, KYC, Balance, Wallets, External Wallets and Recipients. Each is described below, starting with:
Main Info (tab): tab section with general user overview and the following admin capabilities:
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Email: displays user email address
Role: displays user role and offers the ability to edit user role between supported roles
State: displays current user state and offers the ability to edit state between supported states
Email Verified: current status with toggle enable or disable verification status for user email
Phone Verified: current status with toggle enable or disable verification status for user email
Profile Verified: current status with toggle enable or disable verification status for user profile
Enabled 2FA: current status with toggle enable or disable verification status for user 2FA. This field can be utilized by admin to help end user reset their 2FA after loss of device, etc.
KYC (tab): tab section with User KYC details and see the following admin capabilities:
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State: displays user status as Not Verified / Pending / Verified
First Name: see first name
Last Name: see last name
Date of Birth: see date of birth
Address: see street address
City: see city
Country: see country
Postcode: see postal code
Document Review: documents uploaded by the user are listed on the right section of KYC tab with corresponding names. Admin has the ability to open each in dropdown, click on the document to zoom in on various parts of the document and rotate the document
Balance (tab): admin can see the list of currencies generated for the user, their balances, expanded details and perform described actions.
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Currency: displays the listed name of the currency
Balance: displays currency balance in user’s primary wallet (account 201)
Trading Balance: displays currency balance in user’s wallet dedicated to order book trading (account 202)
Trading Locked Balance: displays currency balance locked in trading as open orders (account 203)
Locked Balance: displays currency balance pending settlement on ‘Balance’ (account 204)
Locked Balance (account 204) displays balance for assets that User required to withdraw. Withdrawal operations should be reviewed by Admin to approve User request.Withdraw Locked Balance: Locked Balance (account 230) displays balance for assets that have “Liabilities in transfer” status. Withdrawal operations should be reviewed by Admin.
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Balance (tab): admin can see the list of currencies generated for the user, their balances, expanded details and perform described actions.
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Currency: displays the listed name of the currency
Balance: displays currency balance in user’s primary wallet (account 201)
Transfer: admin has the ability to shift balances on behalf of the user between ‘Balance’ (primary wallet) and ‘Trading Balance’ (order book trading wallet) by pressing '<-' or ‘->’ arrows in the column
Trading Balance: displays currency balance in user’s wallet dedicated to order book trading (account 202)
Trading Locked Balance: displays currency balance locked in trading as open orders (account 203)
Locked Balance: displays currency balance pending settlement on ‘Balance’ (account 204)
Locked Balance (account 204) displays balance for assets that User required to withdraw. Withdrawal operations should be reviewed by Admin to approve User request.Withdraw Locked Balance: Locked Balance (account 230) displays balance for assets that have “Liabilities in transfer” status. Withdrawal operations should be reviewed by Admin.
Balance (…) Details: admin has the ability to review user currencies and each balance type in the corresponding section by clicking on the (…) and see additional information:
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Created: displays timestamp of transaction
Debit: displays if the transaction was a debit
Credit: displays if the transaction was a credit
Description
Link to operation as “Details” button
‘Reload history’ button
+ Create Deposit (button): opens a modal window and allows the admin to create a manual deposit for the user by performing a manual adjustment to the user’s account for the selected currency. This off-chain balance adjustment can be applied to user balance for any currency that has ‘Manual Admin Payment Interface’ enabled in settings.
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Currency: allows you to select the currency from dropdown menu
Amount: allows you to set the amount to credit the user
Document ID: optional field to reference another document or support request resulting in crediting the user balance
Create Withdrawal: button allows the admin to create a manual withdrawal for the user by opening a modal window and performing a manual adjustment for selected currency. This off-chain balance adjustment can be applied to user balance for any currency that has ‘Manual Admin Payment Interface’ enabled in settings.
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Minimum Withdraw Amount
Maximum Withdraw Amount
Maximum Withdraw Amount (24h)
Maximum Withdraw Amount (72h)
After successful withdrawal operation through ‘Manual Admin Payment Interface’, the system creates a ‘Recipient ID’ for currency Payment Interface and option to create ‘New Withdrawal’ in ‘Recipients’ tab, further described below.
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+ Create Withdrawal (button): opens a modal window to enter manual withdrawal instructions
Currency: dropdown menu with supported currencies
Amount: set withdrawal amount
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Wallets (tab): the wallet tab, in individual user section, allows the admin to see user wallet addresses, review in-depth information relevant to this user and perform the below described actions. The addresses for these currencies and payment interfaces are generated by the platform at the time when user initiates a deposit in that particular currency and payment interface.
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Currency: displays currency name, logo and ability to sort
Payment Interface: displays the payment interface assigned to the currency and ability to sort
Address: displays wallet address and links to blockchain explorer
Type: displays the wallet address for corresponding currency and payment interface
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Recipients (tab): Recipients are withdrawal addresses associated with the user profile directly linked to the currency and payment interface. These addresses are saved by the system for user convenience and admin review of activity.
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Recipient ID: displays the Recipient ID created by the system for addresses submitted by end user for withdrawal
Currency: displays the currency ticker associated with Recipient ID and ability to filter
Payment Interface: displays the payment interface associated with the Recipient ID and ability to filter
Info: with addresses on the blockchain or ID for Manual Admin PI
Option to open the modal window to create a withdrawal in system ledger records (off-chain) for Manual Admin Payment Interface is available to make manual adjustments.
4.2 KYC Waiting (sub-section)
KYC Waiting sub-section allows the admin to review KYC information and documents submitted by the User that are pending admin verification. First 2 levels, phone and email verification, are automated. Personal identifying information must be uploaded by the User and review process is manual by the Admin.
Note: KYC process can be customized and automated with the user of a 3rd party KYC service.
"+" (button): expands user information and allows the admin to see user First Name, Last Name, Date of Birth, Address, City, Country, Postcode and submitted Document(s)
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ID: user ID assigned to the registered user
Email: email address of the registered user
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Accept (button): accept submitted document
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Reject (button): reject submitted document
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Ban: ban the user and document they submitted for identity verification
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4.3 Countries (sub-section)
Admin can enable country restrictions for users registering on the platform by adding country to the list and enabling or disabling registration by users from the defined country.
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ID: country ticker
Name: country name
Enabled: toggle switch ‘Enabled’ to enable to allow registration and disable to restrict
+ New Country: opens modal window to add new country where restrictions will be applied