Reject mapping
- Vladislav Pavlov (Unlicensed)
- Daniel Vodolazkyi (Unlicensed)
Value | Default | Description | UI Text |
|---|---|---|---|
LOW_QUALITY | RETRY | Documents have low-quality that does not allow definitive conclusions to be made | Documents have low quality |
NOT_DOCUMENT | RETRY | Documents supplied are not relevant for the verification procedure | Documents supplied are not relevant for the verification procedure |
ID_INVALID | RETRY | A document that identifies a person (like a passport or an ID card) is not valid | A document that identifies a person is not valid |
BAD_AVATAR | RETRY | When avatar does not meet the client's requirements | Avatar does not meet the requirements |
INCOMPLETE_DOCUMENT | RETRY | Some information is missing from the document, or it's partially visible | Some information is missing from the document, or it's partially visible |
UNSATISFACTORY_PHOTOS | RETRY | There were problems with the photos, like poor quality or masked information | Poor photo quality or masked information |
DOCUMENT_PAGE_MISSING | RETRY | Some pages of a document are missing (if applicable) | Some pages of a document are missing |
DOCUMENT_DAMAGED | RETRY | Document is damaged | Document is damaged |
PROBLEMATIC_APPLICANT_DATA | RETRY | Applicant data does not match the data in the documents | Applicant data does not match the data in the documents |
ADDITIONAL_DOCUMENT_REQUIRED | RETRY | Additional documents required to pass the check | Additional documents required to pass the check |
WRONG_ADDRESS | RETRY | The address from the documents doesn't match the address that the user entered | The address from the documents doesn't match the address that the user entered |
GRAPHIC_EDITOR | RETRY | The document has been edited by a graphical editor | The document has been edited by a graphical editor |
DOCUMENT_DEPRIVED | RETRY | The user has been deprived of the document | Document deprived |
NOT_ALL_CHECKS_COMPLETED | RETRY | All checks were not completed | All checks were not completed |
FRONT_SIDE_MISSING | RETRY | Front side of the document is missing | Front side of the document is missing |
BACK_SIDE_MISSING | RETRY | Back side of the document is missing | Back side of the document is missing |
SCREENSHOTS | RETRY | The user uploaded screenshots | Files are screenshots |
BLACK_AND_WHITE | RETRY | The user uploaded black and white photos of documents | Black and white photos of documents instead of colorful |
INCOMPATIBLE_LANGUAGE | RETRY | The user should upload translation of his document | Translation of the document required |
EXPIRATION_DATE | RETRY | The user uploaded expired document | Uploaded document is expired |
UNFILLED_ID | RETRY | The user uploaded the document without signatures and stamps | The document has no signatures and stamps |
BAD_SELFIE | RETRY | The user uploaded a bad selfie | Selfie does not meet requirements |
BAD_VIDEO_SELFIE | RETRY | The user uploaded a bad video selfie | Video does not meet requirements |
BAD_FACE_MATCHING | RETRY | Face check between document and selfie failed | Face check between document and selfie failed |
BAD_PROOF_OF_IDENTITY | RETRY | The user uploaded a bad ID document | ID document does not meet requirements |
BAD_PROOF_OF_ADDRESS | RETRY | The user uploaded a bad proof of address | Proof of addres does not meet requirements |
BAD_PROOF_OF_PAYMENT | RETRY | The user uploaded a bad proof of payment | Proof of payment does not meet requirements |
SELFIE_WITH_PAPER | RETRY | The user should upload a special selfie (e.g. selfie with paper and date on it) | Special selfie required |
OTHER | RETRY | Some unclassified reason | Something went wrong. Please try again later |
REQUESTED_DATA_MISMATCH | RETRY | Provided info doesn't match with recognized from document data | Provided info doesn't match with recognized from document data |
OK | RETRY | Custom reject label | Something went wrong. Please try again later |
COMPANY_NOT_DEFINED_STRUCTURE | RETRY | Could not establish the entity's control structure | Could not establish the entity's control structure |
COMPANY_NOT_DEFINED_BENEFICIARIES | RETRY | Could not identify and duly verify the entity's beneficial owners | Could not identify and duly verify the entity's beneficial owners |
COMPANY_NOT_VALIDATED_BENEFICIARIES | RETRY | Beneficiaries are not validated | Beneficiaries are not validated |
COMPANY_NOT_DEFINED_REPRESENTATIVES | RETRY | Representatives are not defined | Representatives are not defined |
COMPANY_NOT_VALIDATED_REPRESENTATIVES | RETRY | Representatives are not validated | Representatives are not validated |
APPLICANT_INTERRUPTED_INTERVIEW | RETRY | On Video Ident call user refused to finish interview | On Video Ident call user refused to finish interview |
DOCUMENT_MISSING | RETRY | On Video Ident call user refused to show or didn't have required documents | On Video Ident call user refused to show or didn't have required documents |
UNSUITABLE_ENV | RETRY | On Video Ident call user is either not alone or nor visible | On Video Ident call user is either not alone or nor visible |
CONNECTION_INTERRUPTED | RETRY | Video Ident call connection was interrupted | Video Ident call connection was interrupted |
CHECK_UNAVAILABLE | RETRY | The database is not available | The database is not availabl |
INCORRECT_SOCIAL_NUMBER | RETRY | The user provided an incorrect social number (SSN, for example) | The user provided an incorrect social number |
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