Value | Default | Description | |||
|---|---|---|---|---|---|
FORGERY | FINAL | Forgery attempt has been made | |||
DOCUMENT_TEMPLATE | FINAL | Documents supplied are templates, downloaded from internet | |||
UI Text | |||||
LOW_QUALITY | RETRY | Documents have low-quality that does not allow definitive conclusions to be made | |||
SPAM | FINAL | An applicant has been created by mistake or is just a spam user (irrelevant images were supplied) | |||
Documents have low quality | |||||
NOT_DOCUMENT | RETRY | Documents supplied are not relevant for the verification procedure | SELFIE_MISMATCH | FINAL | A user photo (profile image) does not match a photo on the provided documentsDocuments supplied are not relevant for the verification procedure |
ID_INVALID | RETRY | A document that identifies a person (like a passport or an ID card) is not valid | |||
FOREIGNER | FINAL | When a client does not accept applicants from a different country or e.g. without a residence permit | |||
DUPLICATE | FINAL | This applicant was already created for this client, and duplicates are not allowed by the regulations | |||
A document that identifies a person is not valid | |||||
BAD_AVATAR | RETRY | When avatar does not meet the client's requirements | WRONG_USER_REGION | FINAL | When applicants from certain regions/countries are not allowed to be registeredAvatar does not meet the requirements |
INCOMPLETE_DOCUMENT | RETRY | Some information is missing from the document, or it's partially visible | |||
BLACKLIST | FINAL | User is blocklisted by our side | |||
BLOCKLIST | FINAL | User is blocklisted by your side | |||
Some information is missing from the document, or it's partially visible | |||||
UNSATISFACTORY_PHOTOS | RETRY | There were problems with the photos, like poor quality or masked information | Poor photo quality or masked information | ||
DOCUMENT_PAGE_MISSING | RETRY | Some pages of a document are missing (if applicable) | Some pages of a document are missing | ||
DOCUMENT_DAMAGED | RETRY | Document is damaged | |||
REGULATIONS_VIOLATIONS | FINAL | Regulations violations | |||
INCONSISTENT_PROFILE | FINAL | Data or documents of different persons were uploaded to one applicant | |||
Document is damaged | |||||
PROBLEMATIC_APPLICANT_DATA | RETRY | Applicant data does not match the data in the documents | Applicant data does not match the data in the documents | ||
ADDITIONAL_DOCUMENT_REQUIRED | RETRY | Additional documents required to pass the check | |||
AGE_REQUIREMENT_MISMATCH | FINAL | Age requirement is not met (e.g. cannot rent a car to a person below 25yo) | |||
EXPERIENCE_REQUIREMENT_MISMATCH | FINAL | Not enough experience (e.g. driving experience is not enough) | |||
CRIMINAL | FINAL | The user is involved in illegal actions | |||
WRONG_ADDRESS | RETRY | Additional documents required to pass the check | |||
WRONG_ADDRESS | RETRY | The address from the documents doesn't match the address that the user entered | The address from the documents doesn't match the address that the user entered | ||
GRAPHIC_EDITOR | RETRY | The document has been edited by a graphical editor | The document has been edited by a graphical editor | ||
DOCUMENT_DEPRIVED | RETRY | The user has been deprived of the document | |||
COMPROMISED_PERSONS | FINAL | The user does not correspond to Compromised Person Politics | |||
PEP | FINAL | The user belongs to the PEP category | |||
ADVERSE_MEDIA | FINAL | The user was found in the adverse media | |||
FRAUDULENT_PATTERNS | FINAL | Fraudulent behavior was detected | |||
SANCTIONS | FINAL | The user was found on sanction lists | |||
Document deprived | |||||
NOT_ALL_CHECKS_COMPLETED | RETRY | All checks were not completed | All checks were not completed | ||
FRONT_SIDE_MISSING | RETRY | Front side of the document is missing | Front side of the document is missing | ||
BACK_SIDE_MISSING | RETRY | Back side of the document is missing | Back side of the document is missing | ||
SCREENSHOTS | RETRY | The user uploaded screenshots | Files are screenshots | ||
BLACK_AND_WHITE | RETRY | The user uploaded black and white photos of documents | Black and white photos of documents instead of colorful | ||
INCOMPATIBLE_LANGUAGE | RETRY | The user should upload translation of his document | Translation of the document required | ||
EXPIRATION_DATE | RETRY | The user uploaded expired document | Uploaded document is expired | ||
UNFILLED_ID | RETRY | The user uploaded the document without signatures and stamps | The document has no signatures and stamps | ||
BAD_SELFIE | RETRY | The user uploaded a bad selfie | Selfie does not meet requirements | ||
BAD_VIDEO_SELFIE | RETRY | The user uploaded a bad video selfie | Video does not meet requirements | ||
BAD_FACE_MATCHING | RETRY | Face check between document and selfie failed | Face check between document and selfie failed | ||
BAD_PROOF_OF_IDENTITY | RETRY | The user uploaded a bad ID document | ID document does not meet requirements | ||
BAD_PROOF_OF_ADDRESS | RETRY | The user uploaded a bad proof of address | Proof of addres does not meet requirements | ||
BAD_PROOF_OF_PAYMENT | RETRY | The user uploaded a bad proof of payment | Proof of payment does not meet requirements | ||
SELFIE_WITH_PAPER | RETRY | The user should upload a special selfie (e.g. selfie with paper and date on it) | |||
FRAUDULENT_LIVENESS | FINAL | There was an attempt to bypass liveness check | |||
Special selfie required | |||||
OTHER | RETRY | Some unclassified reason | Something went wrong. Please try again later | ||
REQUESTED_DATA_MISMATCH | RETRY | Provided info doesn't match with recognized from document data | Provided info doesn't match with recognized from document data | ||
OK | RETRY | Custom reject label | Something went wrong. Please try again later | ||
COMPANY_NOT_DEFINED_STRUCTURE | RETRY | Could not establish the entity's control structure | Could not establish the entity's control structure | ||
COMPANY_NOT_DEFINED_BENEFICIARIES | RETRY | Could not identify and duly verify the entity's beneficial owners | Could not identify and duly verify the entity's beneficial owners | ||
COMPANY_NOT_VALIDATED_BENEFICIARIES | RETRY | Beneficiaries are not validated | Beneficiaries are not validated | ||
COMPANY_NOT_DEFINED_REPRESENTATIVES | RETRY | Representatives are not defined | Representatives are not defined | ||
COMPANY_NOT_VALIDATED_REPRESENTATIVES | RETRY | Representatives are not validated | Representatives are not validated | ||
APPLICANT_INTERRUPTED_INTERVIEW | RETRY | On Video Ident call user refused to finish interview | On Video Ident call user refused to finish interview | ||
DOCUMENT_MISSING | RETRY | On Video Ident call user refused to show or didn't have required documents | On Video Ident call user refused to show or didn't have required documents | ||
UNSUITABLE_ENV | RETRY | On Video Ident call user is either not alone or nor visible | On Video Ident call user is either not alone or nor visible | ||
CONNECTION_INTERRUPTED | RETRY | Video Ident call connection was interrupted | |||
UNSUPPORTED_LANGUAGE | FINAL | Unsupported language for video identification | |||
THIRD_PARTY_INVOLVED | FINAL | The user is doing verification from a third party for a feeVideo Ident call connection was interrupted | |||
CHECK_UNAVAILABLE | RETRY | The database is not available | The database is not availabl | ||
INCORRECT_SOCIAL_NUMBER | RETRY | The user provided an incorrect social number (SSN, for example) | The user provided an incorrect social number |
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