[EDIT CODE (text part)] Account Creation: Welcome to (leave as is)
Email Summary: "Welcome to [Your Company Name]" - Account Creation: Introduces user to the platform and provides a warm welcome message.
Triggers: mutation signup
User`s steps to receive the email: User Sign up / create a new account
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Text for approval(approved):
Welcome to [Exchange Platform Name]
Dear [User],
Welcome to [Exchange Platform Name]! !
We're thrilled to have you on board.
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Once again, welcome to [Exchange Platform Name]!
[EDIT CODE (text part) ] Email Verification (leave as is)
Email Summary: "Email Verification" - Confirm your email address to activate your account and access all features.
Triggers: mutation resendEmailConfirm
User`s steps to receive the email: User clicks on the verification of his email on profile page verification section
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Text for approval(approved):
Email Verification RequiredDear [User],
To ensure the security of your account and enable access to all features on [Exchange Platform Name], we kindly ask you to verify your email address.
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Thank you for choosing [Exchange Platform Name].
[TO CODEFIX] Deposit incoming operation
Email Summary: "Deposit Incoming Operation" - Notification of funds successfully deposited into your account.
Triggers:
User`s steps to receive the email:
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Text (approved):
Incoming Deposit Notification
We're excited to inform you that a deposit Deposit of [Amount] [Currency ID] has been successfully credited to your account on [Exchange Platform Name]. You can now access these funds and begin trading or investing as desired.
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Thank you for choosing [Exchange Platform Name]
[TO CODE] Identity verification require
Email Summary: "Identity Verification Required" - Action required to verify your identity for security purposes.
Triggers: mutation verifyEmail
Text for approvalUser`s steps to receive the email: After successful verification of the email
Text (approved):
Identity Verification Required
Dear [User email],
To ensure the security of your account and comply with regulatory requirements, we kindly request you to complete the identity verification Identity Verification process on [Exchange Platform Name]. This process helps us confirm your identity and provides you with enhanced security measures.
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Thank you for your cooperation.
[TO CODE] Identity verification approved
Email Summary: "Identity Verification Approved" - Your identity verification has been successfully approved. You can now access all features.
Triggers: mutation kycUpdate
Text for approvalUser`s steps to receive the email: After successful completion of KYC
Text (approved):
Identity Verification ApprovedDear [User email],
We are pleased to inform you that your identity verification Identity Verification on [Exchange Platform Name] has been successfully approved. You can now enjoy full access to all features and services offered on our platform.
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We appreciate your trust in [Exchange Platform Name].
[TO CODE] Withdrawal limit level updated
Email Summary: "Withdrawal Limit Level Updated" - Notification that your withdrawal limit level has been updated.Text for approval
Triggers: mutation saveUserWithdrawRestriction
User`s steps to receive the email: After changing the user level either through the admin panel or after verification
Text (approved):
Withdrawal Limit Level Updated
Dear [User email],
We wanted to notify you that the 24-hour withdrawal limit level Withdrawal Limit Level for your account on [Exchange Platform Name] has been updated. You can now withdraw funds according to the new limit assigned to your account.
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Thank you for choosing [Exchange Platform Name].
[TO CODE] Withdrawal outcoming operation
Email Summary: "Withdrawal Outgoing Operation" - Notification that a withdrawal request has been successfully processed and funds have been sent from your account.
Text for approvalTriggers:
User`s steps to receive the email:
Text (approved):
USDT Withdrawal Outgoing Operation
Dear [User email],
We're writing to inform you that a withdrawal request has been successfully processed from your account on [Exchange Platform Name]. The funds have been sent to the designated withdrawal address.
If you did not initiate this withdrawal or have any concerns about the transaction, please contact our customer support team immediately for assistanceSuccessful
You’ve successfully withdrawn [Amount] [Currency ID] from your account.
Withdrawal Address : 7LnoJDfDJoG9XTwZKwd6BztFcWMbCYcuLZCVmtpwre
Transaction ID : 7LnoJDfDJoG9XTwZKwd6BztFcWMbCYcuLZCVmtpwreqP
Don’t recognize this activity? Please reset your password and contact customer support immediately.
Please check with the receiving platform or wallet as the transaction is already confirmed on the blockchain explorer.
Thank you for using [Exchange Platform Name].
[TO CODE] Login from the new device
Email Summary: "Login from New Device" - Alerting that your account has been accessed from a new device.
Triggers: mutation login
Text for approvalUser`s steps to receive the email: After logging in from a new device
Text (approved):
New Device Login Alert
Dear [User email],
We noticed that your account on [Exchange Platform Name] was accessed from a new device.
IP / Location / OS
If this login was not authorized by you, please take immediate action to secure your account.
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Thank you for your attention to this matter.
[EDIT CODE (text part) ] Password Reset request [not logged-in User]
Email Summary: "Password Reset Request" - Confirmation of your request to reset your password and link to the 'Create new password" page.Text for approval
Triggers: mutation askChangePassword
User`s steps to receive the email: If a user clicks "forgot password" on the login page
Text (approved):
Password Reset RequestDear [User email],
We received a request to reset the password associated with your account on [Exchange Platform Name]. If you did not initiate this request, no action is required from your end.
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Thank you for your attention to this matter.
[TO CODE] Password Reset [not logged-in User]
Email Summary: "Password Reset Successful" - Notification that your password has been successfully reset.
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Text for approval:
Password Reset Successful
Dear [User email],
Triggers: mutation recoveryPassword
User`s steps to receive the email: After successfully entering a new password, on the page to which the user is redirected from the link in the email to change the password
Text (approved):
Successful Password Reset
We're writing to inform you that the password associated with your account on [Exchange Platform Name] has been successfully reset. You can now log in to your account using your new password.
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Thank you for using [Exchange Platform Name].
2 FA [TO CODE] 2FA verification disabled
Email Summary: "2FA Verification Disabled" - Notification that two-factor authentication verification has been disabled for your account.
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Text for approval:
Subject:
Triggers: mutation turnOn2FA
User`s steps to receive the email: When a user clicks on the 2FA Status toggle in their profile and turns it off
Text (approved):
Two-Factor Authentication (2FA) DisabledDear [User],
We're writing to inform you that the two-factor authentication (2FA) verification method has been disabled for your account on [Exchange Platform Name].
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Thank you for your attention to this matter.
[Skip] Email address changed
Email Summary: "Email Address Changed" - Notification that the email address associated with your account has been successfully changed.
Text for approval(approved):
Subject: Email Address ChangedDear [User],
We're writing to inform you that the email address associated with your account on [Exchange Platform Name] has been successfully changed.
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Thank you for using [Exchange Platform Name].
[Skip] Support Ticket Creation
Email Summary: "Support Ticket Creation" - Confirmation that your support ticket has been successfully created and will be addressed by our team shortly.
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Thank you for reaching out to us. We're here to help.
[TO CODE] Change Password [logged-in User]
Email Summary: "Changed Password" - Notification that your password has been successfully changed for account security.
Text for approval:
Subject:
Triggers: mutation changePassword
User`s steps to receive the email: When the user clicks on "Change Password" in their profile and enters the old and new password
Text (approved):
Password Changed Successfully
Dear [User],
We're writing to inform you that your password has been successfully changed for your account on [Exchange Platform Name].
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Thank you for using [Exchange Platform Name].
[Skip] Account banned
Email Summary: "Account Banned" - Notification that your account has been banned from accessing the platform.
Text for approval(approved):
Subject: Account Banned
Dear [User],
We regret to inform you that your account on [Exchange Platform Name] has been banned. This action has been taken due to a violation of our terms of service or security policies.
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Thank you for your understanding.
[Skip] Account activated after the ban
Email Summary: "Account Activated After Ban" - Notification that your account has been reactivated and you can now reaccess the platform.
Text for approval(approved):
Subject: Account ReactivatedDear [User],
We're pleased to inform you that your account on [Exchange Platform Name] has been successfully reactivated. You can now access all features and services as before.
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