Automated Emails User Activity
- Denys Tun
- Nikita Vodolazkyi (Unlicensed)
- Daniel Vodolazkyi (Unlicensed)
- Vladislav Pavlov (Unlicensed)
[EDIT CODE (text part)] Account Creation: Welcome to
Email Summary: "Welcome to [Your Company Name]" - Account Creation: Introduces user to the platform and provides a warm welcome message.
Triggers: mutation signup
User`s steps to receive the email: User Sign up / create a new account
Text (approved):
Welcome to [Exchange Platform Name]!
We're thrilled to have you on board.
Your account has been successfully created, and you are now part of our community of traders and investors. Get ready to explore our platform's features, access a wide range of trading options, and embark on your investment journey.
If you have any questions or need assistance getting started, don't hesitate to reach out to our customer support team. We're here to help you every step of the way.
Once again, welcome to [Exchange Platform Name]!
[EDIT CODE (text part) ] Email Verification
Email Summary: "Email Verification" - Confirm your email address to activate your account and access all features.
Triggers: mutation resendEmailConfirm
User`s steps to receive the email: User clicks on the verification of his email on profile page verification section
Text (approved):
Email Verification Required
To ensure the security of your account and enable access to all features on [Exchange Platform Name], we kindly ask you to verify your email address.
Please click on the verification link provided below to complete the process: [Verification Link]
Once verified, you'll have full access to your account and be able to enjoy seamless trading and investment experiences.
Thank you for choosing [Exchange Platform Name].
[TO FIX] Deposit incoming operation
Email Summary: "Deposit Incoming Operation" - Notification of funds successfully deposited into your account.
Triggers:
User`s steps to receive the email:
Text (approved):
Incoming Deposit Notification
We're excited to inform you that a Deposit of [Amount] [Currency ID] has been successfully credited to your account on [Exchange Platform Name]. You can now access these funds and begin trading or investing as desired.
For further details or assistance, feel free to reach out to our customer support team.
Thank you for choosing [Exchange Platform Name]
[TO CODE] Identity verification require
Email Summary: "Identity Verification Required" - Action required to verify your identity for security purposes.
Triggers: mutation verifyEmail
User`s steps to receive the email: After successful verification of the email
Text (approved):
Identity Verification Required
To ensure the security of your account and comply with regulatory requirements, we kindly request you to complete the Identity Verification process on [Exchange Platform Name]. This process helps us confirm your identity and provides you with enhanced security measures.
To initiate the verification process, please log in to your account and navigate to the verification section. Follow the prompts to submit the required documents and information.
If you have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help.
Thank you for your cooperation.
[TO CODE] Identity verification approved
Email Summary: "Identity Verification Approved" - Your identity verification has been successfully approved. You can now access all features.
Triggers: mutation kycUpdate
User`s steps to receive the email: After successful completion of KYC
Text (approved):
Identity Verification Approved
We are pleased to inform you that your Identity Verification on [Exchange Platform Name] has been successfully approved. You can now enjoy full access to all features and services offered on our platform.
Thank you for your cooperation in completing the verification process. If you have any further questions or need assistance, please feel free to contact our customer support team.
We appreciate your trust in [Exchange Platform Name].
[TO CODE] Withdrawal limit level updated
Email Summary: "Withdrawal Limit Level Updated" - Notification that your withdrawal limit level has been updated.
Triggers: mutation saveUserWithdrawRestriction
User`s steps to receive the email: After changing the user level either through the admin panel or after verification
Text (approved):
Withdrawal Limit Level Updated
We wanted to notify you that the 24-hour Withdrawal Limit Level for your account on [Exchange Platform Name] has been updated. You can now withdraw funds according to the new limit assigned to your account.
If you have any questions or concerns regarding this update, please don't hesitate to reach out to our customer support team for assistance.
Thank you for choosing [Exchange Platform Name].
[TO CODE] Withdrawal outcoming operation
Email Summary: "Withdrawal Outgoing Operation" - Notification that a withdrawal request has been successfully processed and funds have been sent from your account.
Triggers:
User`s steps to receive the email:
Text (approved):
USDT Withdrawal Successful
You’ve successfully withdrawn [Amount] [Currency ID] from your account.
Withdrawal Address : 7LnoJDfDJoG9XTwZKwd6BztFcWMbCYcuLZCVmtpwre
Transaction ID : 7LnoJDfDJoG9XTwZKwd6BztFcWMbCYcuLZCVmtpwreqP
Don’t recognize this activity? Please reset your password and contact customer support immediately.
Please check with the receiving platform or wallet as the transaction is already confirmed on the blockchain explorer.
Thank you for using [Exchange Platform Name].
[TO CODE] Login from the new device
Email Summary: "Login from New Device" - Alerting that your account has been accessed from a new device.
Triggers: mutation login
User`s steps to receive the email: After logging in from a new device
Text (approved):
New Device Login Alert
We noticed that your account on [Exchange Platform Name] was accessed from a new device.
IP / Location / OS
If this login was not authorized by you, please take immediate action to secure your account.
To enhance security, we recommend enabling two-factor authentication (2FA) and reviewing your account activity regularly. If you have any concerns or require assistance, please contact our customer support team.
Thank you for your attention to this matter.
[EDIT CODE (text part) ] Password Reset request [not logged-in User]
Email Summary: "Password Reset Request" - Confirmation of your request to reset your password and link to the 'Create new password" page.
Triggers: mutation askChangePassword
User`s steps to receive the email: If a user clicks "forgot password" on the login page
Text (approved):
Password Reset Request
We received a request to reset the password associated with your account on [Exchange Platform Name]. If you did not initiate this request, no action is required from your end.
However, if you did request the password reset, please use the following link to proceed with the reset process: [Password Reset Link].
For security reasons, we recommend choosing a strong and unique password and avoiding sharing it with anyone.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Thank you for your attention to this matter.
[TO CODE] Password Reset [not logged-in User]
Email Summary: "Password Reset Successful" - Notification that your password has been successfully reset.
Triggers: mutation recoveryPassword
User`s steps to receive the email: After successfully entering a new password, on the page to which the user is redirected from the link in the email to change the password
Text (approved):
Successful Password Reset
We're writing to inform you that the password associated with your account on [Exchange Platform Name] has been successfully reset. You can now log in to your account using your new password.
If you did not initiate this password reset or have any concerns about the security of your account, please contact our customer support team immediately for assistance.
Thank you for using [Exchange Platform Name].
[TO CODE] 2FA verification disabled
Email Summary: "2FA Verification Disabled" - Notification that two-factor authentication verification has been disabled for your account.
Triggers: mutation turnOn2FA
User`s steps to receive the email: When a user clicks on the 2FA Status toggle in their profile and turns it off
Text (approved):
Two-Factor Authentication Disabled
We're writing to inform you that the two-factor authentication (2FA) verification method has been disabled for your account on [Exchange Platform Name].
While 2FA adds an extra layer of security to your account, we understand that some users may prefer not to use it. However, we strongly recommend enabling 2FA to enhance the security of your account.
If you have any questions or concerns about this change, please don't hesitate to contact our customer support team.
Thank you for your attention to this matter.
[Skip] Email address changed
Email Summary: "Email Address Changed" - Notification that the email address associated with your account has been successfully changed.
Text (approved):
Email Address Changed
We're writing to inform you that the email address associated with your account on [Exchange Platform Name] has been successfully changed.
If you did not initiate this change or have any concerns about the security of your account, please contact our customer support team immediately for assistance.
Thank you for using [Exchange Platform Name].
[Skip] Support Ticket Creation
Email Summary: "Support Ticket Creation" - Confirmation that your support ticket has been successfully created and will be addressed by our team shortly.
Text for approval:
Subject: Support Ticket Created
Dear [User],
We wanted to inform you that a support ticket has been successfully created for your account on [Exchange Platform Name]. Our team will review your request and assist you as soon as possible.
If you have any further information to add or need to follow up on your request, please reply to this email or contact our customer support team directly.
Thank you for reaching out to us. We're here to help.
[TO CODE] Change Password [logged-in User]
Email Summary: "Changed Password" - Notification that your password has been successfully changed for account security.
Triggers: mutation changePassword
User`s steps to receive the email: When the user clicks on "Change Password" in their profile and enters the old and new password
Text (approved):
Password Changed Successfully
We're writing to inform you that your password has been successfully changed for your account on [Exchange Platform Name].
If you did not initiate this change or have any concerns about the security of your account, please contact our customer support team immediately for assistance.
Thank you for using [Exchange Platform Name].
[Skip] Account banned
Email Summary: "Account Banned" - Notification that your account has been banned from accessing the platform.
Text (approved):
Account Banned
We regret to inform you that your account on [Exchange Platform Name] has been banned. This action has been taken due to a violation of our terms of service or security policies.
If you believe this decision is in error or wish to appeal the ban, please contact our customer support team as soon as possible.
Thank you for your understanding.
[Skip] Account activated after the ban
Email Summary: "Account Activated After Ban" - Notification that your account has been reactivated and you can now reaccess the platform.
Text (approved):
Account Reactivated
We're pleased to inform you that your account on [Exchange Platform Name] has been successfully reactivated. You can now access all features and services as before.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Thank you for your patience and understanding.