Value | Default | Description |
|---|---|---|
FORGERY | FINAL | Forgery attempt has been made |
DOCUMENT_TEMPLATE | FINAL | Documents supplied are templates, downloaded from internet |
LOW_QUALITY | RETRY | Documents have low-quality that does not allow definitive conclusions to be made |
SPAM | FINAL | An applicant has been created by mistake or is just a spam user (irrelevant images were supplied) |
NOT_DOCUMENT | RETRY | Documents supplied are not relevant for the verification procedure |
SELFIE_MISMATCH | FINAL | A user photo (profile image) does not match a photo on the provided documents |
ID_INVALID | RETRY | A document that identifies a person (like a passport or an ID card) is not valid |
FOREIGNER | FINAL | When a client does not accept applicants from a different country or e.g. without a residence permit |
DUPLICATE | FINAL | This applicant was already created for this client, and duplicates are not allowed by the regulations |
BAD_AVATAR | RETRY | When avatar does not meet the client's requirements |
WRONG_USER_REGION | FINAL | When applicants from certain regions/countries are not allowed to be registered |
INCOMPLETE_DOCUMENT | RETRY | Some information is missing from the document, or it's partially visible |
BLACKLIST | FINAL | User is blocklisted by our side |
BLOCKLIST | FINAL | User is blocklisted by your side |
UNSATISFACTORY_PHOTOS | RETRY | There were problems with the photos, like poor quality or masked information |
DOCUMENT_PAGE_MISSING | RETRY | Some pages of a document are missing (if applicable) |
DOCUMENT_DAMAGED | RETRY | Document is damaged |
REGULATIONS_VIOLATIONS | FINAL | Regulations violations |
INCONSISTENT_PROFILE | FINAL | Data or documents of different persons were uploaded to one applicant |
PROBLEMATIC_APPLICANT_DATA | RETRY | Applicant data does not match the data in the documents |
ADDITIONAL_DOCUMENT_REQUIRED | RETRY | Additional documents required to pass the check |
AGE_REQUIREMENT_MISMATCH | FINAL | Age requirement is not met (e.g. cannot rent a car to a person below 25yo) |
EXPERIENCE_REQUIREMENT_MISMATCH | FINAL | Not enough experience (e.g. driving experience is not enough) |
CRIMINAL | FINAL | The user is involved in illegal actions |
WRONG_ADDRESS | RETRY | The address from the documents doesn't match the address that the user entered |
GRAPHIC_EDITOR | RETRY | The document has been edited by a graphical editor |
DOCUMENT_DEPRIVED | RETRY | The user has been deprived of the document |
COMPROMISED_PERSONS | FINAL | The user does not correspond to Compromised Person Politics |
PEP | FINAL | The user belongs to the PEP category |
ADVERSE_MEDIA | FINAL | The user was found in the adverse media |
FRAUDULENT_PATTERNS | FINAL | Fraudulent behavior was detected |
SANCTIONS | FINAL | The user was found on sanction lists |
NOT_ALL_CHECKS_COMPLETED | RETRY | All checks were not completed |
FRONT_SIDE_MISSING | RETRY | Front side of the document is missing |
BACK_SIDE_MISSING | RETRY | Back side of the document is missing |
SCREENSHOTS | RETRY | The user uploaded screenshots |
BLACK_AND_WHITE | RETRY | The user uploaded black and white photos of documents |
INCOMPATIBLE_LANGUAGE | RETRY | The user should upload translation of his document |
EXPIRATION_DATE | RETRY | The user uploaded expired document |
UNFILLED_ID | RETRY | The user uploaded the document without signatures and stamps |
BAD_SELFIE | RETRY | The user uploaded a bad selfie |
BAD_VIDEO_SELFIE | RETRY | The user uploaded a bad video selfie |
BAD_FACE_MATCHING | RETRY | Face check between document and selfie failed |
BAD_PROOF_OF_IDENTITY | RETRY | The user uploaded a bad ID document |
BAD_PROOF_OF_ADDRESS | RETRY | The user uploaded a bad proof of address |
BAD_PROOF_OF_PAYMENT | RETRY | The user uploaded a bad proof of payment |
SELFIE_WITH_PAPER | RETRY | The user should upload a special selfie (e.g. selfie with paper and date on it) |
FRAUDULENT_LIVENESS | FINAL | There was an attempt to bypass liveness check |
OTHER | RETRY | Some unclassified reason |
REQUESTED_DATA_MISMATCH | RETRY | Provided info doesn't match with recognized from document data |
OK | RETRY | Custom reject label |
COMPANY_NOT_DEFINED_STRUCTURE | RETRY | Could not establish the entity's control structure |
COMPANY_NOT_DEFINED_BENEFICIARIES | RETRY | Could not identify and duly verify the entity's beneficial owners |
COMPANY_NOT_VALIDATED_BENEFICIARIES | RETRY | Beneficiaries are not validated |
COMPANY_NOT_DEFINED_REPRESENTATIVES | RETRY | Representatives are not defined |
COMPANY_NOT_VALIDATED_REPRESENTATIVES | RETRY | Representatives are not validated |
APPLICANT_INTERRUPTED_INTERVIEW | RETRY | On Video Ident call user refused to finish interview |
DOCUMENT_MISSING | RETRY | On Video Ident call user refused to show or didn't have required documents |
UNSUITABLE_ENV | RETRY | On Video Ident call user is either not alone or nor visible |
CONNECTION_INTERRUPTED | RETRY | Video Ident call connection was interrupted |
UNSUPPORTED_LANGUAGE | FINAL | Unsupported language for video identification |
THIRD_PARTY_INVOLVED | FINAL | The user is doing verification from a third party for a fee |
CHECK_UNAVAILABLE | RETRY | The database is not available |
INCORRECT_SOCIAL_NUMBER | RETRY | The user provided an incorrect social number (SSN, for example) |
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