Value | Default | Description | |||||
|---|---|---|---|---|---|---|---|
FORGERY | FINAL | Forgery attempt has been made | |||||
DOCUMENT_TEMPLATE | FINAL | Documents supplied are templates, downloaded from internet | |||||
UI Text | |||||||
LOW_QUALITY | RETRY | Documents have low-quality that does not allow definitive conclusions to be made | SPAM | FINAL | |||
An applicant has been created by mistake or is just a spam user (irrelevant images were supplied) | NOT_DOCUMENT | RETRY | Documents supplied are not relevant for the verification procedure | SELFIE_MISMATCH | FINAL | A user photo (profile image) does not match a photo on the provided documents | |
ID_INVALID | RETRY | A document that identifies a person (like a passport or an ID card) is not valid | FOREIGNER | FINAL | When a client does not accept applicants from a different country or e.g. without a residence permit | ||
DUPLICATE | FINAL | This applicant was already created for this client, and duplicates are not allowed by the regulations | |||||
BAD_AVATAR | RETRY | When avatar does not meet the client's requirements | WRONG_USER_REGION | FINAL | When applicants from certain regions/countries are not allowed to be registered | ||
INCOMPLETE_DOCUMENT | RETRY | Some information is missing from the document, or it's partially visible | |||||
BLACKLIST | FINAL | User is blocklisted by our side | |||||
BLOCKLIST | FINAL | User is blocklisted by your side | |||||
UNSATISFACTORY_PHOTOS | RETRY | There were problems with the photos, like poor quality or masked information | |||||
DOCUMENT_PAGE_MISSING | RETRY | Some pages of a document are missing (if applicable) | |||||
DOCUMENT_DAMAGED | RETRY | Document is damaged | REGULATIONS_VIOLATIONS | FINAL | Regulations violations | ||
INCONSISTENT_PROFILE | FINAL | Data or documents of different persons were uploaded to one applicant | |||||
PROBLEMATIC_APPLICANT_DATA | RETRY | Applicant data does not match the data in the documents | |||||
ADDITIONAL_DOCUMENT_REQUIRED | RETRY | Additional documents required to pass the check | |||||
AGE_REQUIREMENT_MISMATCH | FINAL | Age requirement is not met (e.g. cannot rent a car to a person below 25yo) | |||||
EXPERIENCE_REQUIREMENT_MISMATCH | FINAL | Not enough experience (e.g. driving experience is not enough) | |||||
CRIMINAL | FINAL | The user is involved in illegal actions | |||||
WRONG_ADDRESS | RETRY | The address from the documents doesn't match the address that the user entered | |||||
GRAPHIC_EDITOR | RETRY | The document has been edited by a graphical editor | |||||
DOCUMENT_DEPRIVED | RETRY | The user has been deprived of the document | |||||
COMPROMISED_PERSONS | FINAL | The user does not correspond to Compromised Person Politics | |||||
PEP | FINAL | The user belongs to the PEP category | |||||
ADVERSE_MEDIA | FINAL | The user was found in the adverse media | |||||
FRAUDULENT_PATTERNS | FINAL | Fraudulent behavior was detected | |||||
SANCTIONS | FINAL | The user was found on sanction lists | |||||
NOT_ALL_CHECKS_COMPLETED | RETRY | All checks were not completed | |||||
FRONT_SIDE_MISSING | RETRY | Front side of the document is missing | |||||
BACK_SIDE_MISSING | RETRY | Back side of the document is missing | |||||
SCREENSHOTS | RETRY | The user uploaded screenshots | |||||
BLACK_AND_WHITE | RETRY | The user uploaded black and white photos of documents | |||||
INCOMPATIBLE_LANGUAGE | RETRY | The user should upload translation of his document | |||||
EXPIRATION_DATE | RETRY | The user uploaded expired document | |||||
UNFILLED_ID | RETRY | The user uploaded the document without signatures and stamps | |||||
BAD_SELFIE | RETRY | The user uploaded a bad selfie | |||||
BAD_VIDEO_SELFIE | RETRY | The user uploaded a bad video selfie | |||||
BAD_FACE_MATCHING | RETRY | Face check between document and selfie failed | |||||
BAD_PROOF_OF_IDENTITY | RETRY | The user uploaded a bad ID document | |||||
BAD_PROOF_OF_ADDRESS | RETRY | The user uploaded a bad proof of address | |||||
BAD_PROOF_OF_PAYMENT | RETRY | The user uploaded a bad proof of payment | |||||
SELFIE_WITH_PAPER | RETRY | The user should upload a special selfie (e.g. selfie with paper and date on it) | FRAUDULENT_LIVENESS | FINAL | |||
There was an attempt to bypass liveness check | OTHER | RETRY | Some unclassified reason | ||||
REQUESTED_DATA_MISMATCH | RETRY | Provided info doesn't match with recognized from document data | |||||
OK | RETRY | Custom reject label | |||||
COMPANY_NOT_DEFINED_STRUCTURE | RETRY | Could not establish the entity's control structure | |||||
COMPANY_NOT_DEFINED_BENEFICIARIES | RETRY | Could not identify and duly verify the entity's beneficial owners | |||||
COMPANY_NOT_VALIDATED_BENEFICIARIES | RETRY | Beneficiaries are not validated | |||||
COMPANY_NOT_DEFINED_REPRESENTATIVES | RETRY | Representatives are not defined | |||||
COMPANY_NOT_VALIDATED_REPRESENTATIVES | RETRY | Representatives are not validated | |||||
APPLICANT_INTERRUPTED_INTERVIEW | RETRY | On Video Ident call user refused to finish interview | |||||
DOCUMENT_MISSING | RETRY | On Video Ident call user refused to show or didn't have required documents | |||||
UNSUITABLE_ENV | RETRY | On Video Ident call user is either not alone or nor visible | |||||
CONNECTION_INTERRUPTED | RETRY | Video Ident call connection was interrupted | |||||
UNSUPPORTED_LANGUAGE | FINAL | Unsupported language for video identification | |||||
THIRD_PARTY_INVOLVED | FINAL | The user is doing verification from a third party for a fee | |||||
CHECK_UNAVAILABLE | RETRY | The database is not available | |||||
INCORRECT_SOCIAL_NUMBER | RETRY | The user provided an incorrect social number (SSN, for example) |
...