Value | Default | Description | UI Text |
|---|---|---|---|
LOW_QUALITY | RETRY | Documents have low-quality that does not allow definitive conclusions to be made | |
NOT_DOCUMENT | RETRY | Documents supplied are not relevant for the verification procedure | |
ID_INVALID | RETRY | A document that identifies a person (like a passport or an ID card) is not valid | |
BAD_AVATAR | RETRY | When avatar does not meet the client's requirements | |
INCOMPLETE_DOCUMENT | RETRY | Some information is missing from the document, or it's partially visible | |
UNSATISFACTORY_PHOTOS | RETRY | There were problems with the photos, like poor quality or masked information | |
DOCUMENT_PAGE_MISSING | RETRY | Some pages of a document are missing (if applicable) | |
DOCUMENT_DAMAGED | RETRY | Document is damaged | |
PROBLEMATIC_APPLICANT_DATA | RETRY | Applicant data does not match the data in the documents | |
ADDITIONAL_DOCUMENT_REQUIRED | RETRY | Additional documents required to pass the check | |
WRONG_ADDRESS | RETRY | The address from the documents doesn't match the address that the user entered | |
GRAPHIC_EDITOR | RETRY | The document has been edited by a graphical editor | |
DOCUMENT_DEPRIVED | RETRY | The user has been deprived of the document | |
NOT_ALL_CHECKS_COMPLETED | RETRY | All checks were not completed | |
FRONT_SIDE_MISSING | RETRY | Front side of the document is missing | |
BACK_SIDE_MISSING | RETRY | Back side of the document is missing | |
SCREENSHOTS | RETRY | The user uploaded screenshots | |
BLACK_AND_WHITE | RETRY | The user uploaded black and white photos of documents | |
INCOMPATIBLE_LANGUAGE | RETRY | The user should upload translation of his document | |
EXPIRATION_DATE | RETRY | The user uploaded expired document | |
UNFILLED_ID | RETRY | The user uploaded the document without signatures and stamps | |
BAD_SELFIE | RETRY | The user uploaded a bad selfie | |
BAD_VIDEO_SELFIE | RETRY | The user uploaded a bad video selfie | |
BAD_FACE_MATCHING | RETRY | Face check between document and selfie failed | |
BAD_PROOF_OF_IDENTITY | RETRY | The user uploaded a bad ID document | |
BAD_PROOF_OF_ADDRESS | RETRY | The user uploaded a bad proof of address | |
BAD_PROOF_OF_PAYMENT | RETRY | The user uploaded a bad proof of payment | |
SELFIE_WITH_PAPER | RETRY | The user should upload a special selfie (e.g. selfie with paper and date on it) | |
OTHER | RETRY | Some unclassified reason | |
REQUESTED_DATA_MISMATCH | RETRY | Provided info doesn't match with recognized from document data | |
OK | RETRY | Custom reject label | |
COMPANY_NOT_DEFINED_STRUCTURE | RETRY | Could not establish the entity's control structure | |
COMPANY_NOT_DEFINED_BENEFICIARIES | RETRY | Could not identify and duly verify the entity's beneficial owners | |
COMPANY_NOT_VALIDATED_BENEFICIARIES | RETRY | Beneficiaries are not validated | |
COMPANY_NOT_DEFINED_REPRESENTATIVES | RETRY | Representatives are not defined | |
COMPANY_NOT_VALIDATED_REPRESENTATIVES | RETRY | Representatives are not validated | |
APPLICANT_INTERRUPTED_INTERVIEW | RETRY | On Video Ident call user refused to finish interview | |
DOCUMENT_MISSING | RETRY | On Video Ident call user refused to show or didn't have required documents | |
UNSUITABLE_ENV | RETRY | On Video Ident call user is either not alone or nor visible | |
CONNECTION_INTERRUPTED | RETRY | Video Ident call connection was interrupted | |
CHECK_UNAVAILABLE | RETRY | The database is not available | |
INCORRECT_SOCIAL_NUMBER | RETRY | The user provided an incorrect social number (SSN, for example) |
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