4.2 Users Details

Owned by Denys Tun
Nov 08, 2024
6 min read

User Details section is accessed by selecting the three dotted menu (…) available for every platform user. Details section has 5 tabs with User information the Admin can see and interact with: Main Info, KYC, Balance, Wallets, External Wallets and Recipients. Each is described below, starting with:

4.2.1 Main Info
Main Info is found in User Details section and provides the Admin with a quick glance overview and actions further reviewed in this document.

  • Email: displays user email address

  • Role: displays user role and offers the ability to edit user role between supported roles

  • State: displays current user state and offers the ability to edit state between supported states

  • Email Verified Status: toggle enable/disable verification status for user email

  • Phone Verified Status: toggle enable/disable verification status for user phone

  • Profile Verified: current status with toggle enable or disable verification status for user profile

  • Enabled 2FA: current status with toggle enable or disable verification status for user 2FA. This field can be utilized by admin to help end user reset their 2FA after loss of device, etc.

4.2.2 KYC (tab): tab section with User KYC details and see the following admin capabilities:

 

  • State: displays user status as Not Verified / Pending / Verified

  • First Name: see first name

  • Last Name: see last name

  • Date of Birth: see date of birth

  • Address: see street address

  • City: see city

  • Country: see country

  • Postcode: see postal code

  • Document Review: documents uploaded by the user are listed on the right section of KYC tab with corresponding names. Admin has the ability to open each in dropdown, click on the document to zoom in on various parts of the document and rotate the document

4.2.3 Balance (tab): admin can see the list of currencies generated for the user, their balances, expanded details and perform described actions.

 

  • Currency: displays the listed name of the currency

  • Balance: displays currency balance in user’s primary wallet (account 201)

  • Trading Balance: displays currency balance in user’s wallet dedicated to order book trading (account 202)

  • Trading Locked Balance: displays currency balance locked in trading as open orders (account 203)

  • Locked Balance: displays currency balance pending settlement on ‘Balance’ (account 204)
    Locked Balance (account 204) displays balance for assets that User required to withdraw. Withdrawal operations should be reviewed by Admin to approve User request.

  • Withdraw Locked Balance: Locked Balance (account 230) displays balance for assets that have “Liabilities in transfer” status. Withdrawal operations should be reviewed by Admin.


Optional Balance Version:
Separated Primary & Trading Wallets + Balance Transfer functionality

Balance (tab): admin can see the list of currencies generated for the user, their balances, expanded details and perform described actions.

 

  • Currency: displays the listed name of the currency

  • Balance: displays currency balance in user’s primary wallet (account 201)

  • Transfer: admin has the ability to shift balances on behalf of the user between ‘Balance’ (primary wallet) and ‘Trading Balance’ (order book trading wallet) by pressing '<-' or ‘->’ arrows in the column

  • Trading Balance: displays currency balance in user’s wallet dedicated to order book trading (account 202)

  • Trading Locked Balance: displays currency balance locked in trading as open orders (account 203)

  • Locked Balance: displays currency balance pending settlement on ‘Balance’ (account 204)
    Locked Balance (account 204) displays balance for assets that User required to withdraw. Withdrawal operations should be reviewed by Admin to approve User request.

  • Withdraw Locked Balance: Locked Balance (account 230) displays balance for assets that have “Liabilities in transfer” status. Withdrawal operations should be reviewed by Admin.

Balance (…) Details: admin has the ability to review user currencies and each balance type in the corresponding section by clicking on the (…) and see additional information:

  • Created: displays timestamp of transaction

  • Debit: displays if the transaction was a debit

  • Credit: displays if the transaction was a credit

  • Description

  • Link to operation as “Details” button

  • ‘Reload history’ button

  • + Create Deposit (button): opens a modal window and allows the admin to create a manual deposit for the user by performing a manual adjustment to the user’s account for the selected currency. This off-chain balance adjustment can be applied to user balance for any currency that has ‘Manual Admin Payment Interface’ enabled in settings.

  • Currency: allows you to select the currency from dropdown menu

  • Amount: allows you to set the amount to credit the user

  • Document ID: optional field to reference another document or support request resulting in crediting the user balance

 

  • Create Withdrawal: button allows the admin to create a manual withdrawal for the user by opening a modal window and performing a manual adjustment for selected currency. This off-chain balance adjustment can be applied to user balance for any currency that has ‘Manual Admin Payment Interface’ enabled in settings.

 

*Admin should make configuration for 'Currency' and enable ‘Manual Admin Payment Interface’ for the withdrawal amount to be in line with their business goals and limitations for the end user:

  • Minimum Withdraw Amount

  • Maximum Withdraw Amount

  • Maximum Withdraw Amount (24h)

  • Maximum Withdraw Amount (72h)

After successful withdrawal operation through ‘Manual Admin Payment Interface’, the system creates a ‘Recipient ID’ for currency Payment Interface and option to create ‘New Withdrawal’ in ‘Recipients’ tab, further described below.

  • + Create Withdrawal (button): opens a modal window to enter manual withdrawal instructions

  • Currency: dropdown menu with supported currencies

  • Amount: set withdrawal amount

Wallets (tab): the wallet tab, in individual user section, allows the admin to see user wallet addresses, review in-depth information relevant to this user and perform the below described actions. The addresses for these currencies and payment interfaces are generated by the platform at the time when user initiates a deposit in that particular currency and payment interface.

 

  • Currency: displays currency name, logo and ability to sort

  • Payment Interface: displays the payment interface assigned to the currency and ability to sort

  • Address: displays wallet address and links to blockchain explorer

  • Type: displays the wallet address for corresponding currency and payment interface

External Wallets (tab): allows the admin to see user external wallet addresses, review in-depth information relevant to this user and perform the below described actions. The addresses for these currencies and payment interfaces are recognized by the platform at the time when user initiates a direct deposit through WalletConnect service.

 

Recipients (tab): Recipients are withdrawal addresses associated with the user profile directly linked to the currency and payment interface. These addresses are saved by the system for user convenience and admin review of activity.

 

  • Recipient ID: displays the Recipient ID created by the system for addresses submitted by end user for withdrawal

  • Currency: displays the currency ticker associated with Recipient ID and ability to filter

  • Payment Interface: displays the payment interface associated with the Recipient ID and ability to filter

  • Info: with addresses on the blockchain or ID for Manual Admin PI

  • Option to open the modal window to create a withdrawal in system ledger records (off-chain) for Manual Admin Payment Interface is available to make manual adjustments.